How do I request a refund?

Our tickets are non-refundable as per the Terms & Conditions listed on the ticket purchase page. 

Date changes are subject to ticket availability. If you ticket has expired, please contact Guest Services with the following information to see if you are eligible for a date change

When you have a new date and time, please send us:

  1. Name of Purchaser
  2. Email used to purchase ticket(s)
  3. Booking ID code
  4. New date for the tickets
  5. Which park (Nickelodeon Universe, DreamWorks Water Park, The Rink, Blacklight Mini Golf, Angry Birds Mini Golf, Mirror Maze, TiLT Museum, Legends of the Hidden Temple Ropes Course, or Geoffrey's Express Toys R Us Train)
  6. Email all information to or call 1 (833) 263-7326

For Big SNOW, LEGOLAND Discovery Center, Sea Life Aquarium, Activate Games, Paradox Museum, The Escape Game or DreamWheel,  please contact their respective Guest Service lines at:

Big SNOW Indoor Ski Slope

Live chat by visiting 

LEGOLAND Discover Center

For LEGOLAND pricing inquiries and questions, please call (551) 234-6381 or email

SeaLife Aquarium

For SeaLife pricing inquiries and questions, please call (551) 234-6382 or email


For DreamWheel pricing inquiries and questions, please call 301-455-8899 or email